FAQ

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Ordering

From time to time we offer special sales and promotions; i.e. End of Year Discount, Indonesian Independence Day Promotion, Ramadan Sales Month, Black Friday Shopping Deals, and more. In addition to occasional discounts, we always include a free gift in each and every order shipped to customers.

Yes, you can! If you would like to order an item which is currently out of stock, then you can simply subscribe to that particular item by sending us an email. You will then be automatically notified by email as soon as the item you requested is back in stock.

1. Select quantity; 2. Click ‘Add to Bag’.

How to Order

3. Go to Checkout.

How to order

4. Review your shopping bag, then click to agree to our terms and conditions; 5. Proceed to checkout.

How to order

6. Choose your payment method; 7. Create an account or sign in to your existing account; 8. Enter your billing address; 9. Enter your order comments, if any (optional).

How to order

10. Review your order summary and then place your order.

How to order

Other

If you have any further questions, please send your query to info@indomagic.com. We will get back to you with an answer as soon as possible.

Payment

We accept PayPal, credit card, wire transfer, Western Union, and MoneyGram. You can select your payment method of choice during checkout.

Shipping

After your order has been shipped out, you will receive an automated message informing you about the tracking number of your parcel. Usually, it takes up to twenty-four hours before the tracking information will become available online. Therefore, if there is no information available yet when you check the shipping status, then please try again the next day.

Delivery may take 5-10 business days after the order has been shipped, depending on the location of your shipping address. A tracking number will be provided, so you can trace your delivery at any time.

All orders are shipped out by DHL. If, for some reason, the customer prefers the parcel to be sent by a different shipping carrier company, then please contact us about your request. We will then dispatch your order by PostNL (additional charges apply).